| Extended Tracking Services (Default Management) |
| Outbound Phone Contacts |
 | five star hotel in Hall in TirolIf an account remains unresolved once the basic insurance follow-up cycle has been completed, Fastrac can offer the client extended default management services. |
| ERROR MSGTypically, Fastrac will make a minimum of two telephone calls to these customers in an effort to obtain reinstatements, renewals or new insurance policies. |
| Once the required information is received and updated, the account reverts to basic insurance tracking services. |
| France HotelsDemanding Letter Processing |
| hotels in GenevaIf the calls are not successful, Fastrac offers the following options: | Prepare pre-approved demand letters that include the clients direct contact information. E-mail these letters to the client so the client can send them overnight to their customers. | | ERROR MSGPrepare pre-approved demand letters that include Fastracs direct contact information. E-mail these letters to the client so the client can send them overnight to their customers. | | Prepare pre-approved demand letters that include Fastracs direct contact information. Send them overnight to the clients customers and e-mail a copy of the letters to the client. |
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| If Fastracs direct contact information is used, Fastrac will handle inbound calls and make the necessary outbound calls (typically to an agent after speaking with the customer). Once the required information is obtained, the account reverts to basic insurance tracking services. |
| If the required information is not received as a result of the demand letter, Fastrac can make additional outbound calls using stronger language. Typically these calls are handled by specially-trained call center agents. If the account is still unresolved once these calls are made, the accounts are turned back to the client so repossession can begin. |
| Fastrac has achieved account resolution ratios of up to 70% by sending the demand letters and accepting the inbound calls. Account resolution ratios of 85% have been achieved when additional outbound calls have been made after the initial demand period. |
